About the delay in replying to Inquiry
Thank you very much for always using our market more than usual, Chiikawa.
We are currently receiving an exceptionally large number of Inquiry.
Normally, we respond within 5 business days, but please understand in advance that it may take longer than 5 business days for us to reply.
Also, please note that regarding changes to the delivery address and confirmation of the shipping date (delivery status), you can also make changes and checks through the chat function, so please make use of it.
※ For changes to the delivery address, if the order is already being processed or has already been shipped, you will need to contact the shipping company yourself, so we ask for your understanding in advance.
About changing the delivery address after placing an order
Using the AI chat function, you can change the delivery address yourself.
Please proceed from "Start chat → Change delivery address🚚".
Change the delivery address
【Points to confirm】
If the shipping fee changes due to a change of delivery address, or if the order is already in the shipping process, we may not be able to accommodate the order. After the product has been shipped, please contact Yamato Transport yourself.
For new product releases, restocks, and other situations where the number of orders has increased, there may be a delay in reflecting your order. If you are unable to change the delivery address, please wait a few hours and try again from your order once more.
About the shipping date after placing an order
Using the AI chat function, you can check the shipping date of the product you ordered yourself.
Please proceed from "Start chat → After your order → About delivery → When will it be shipped?".
Check the shipping date
We sincerely apologize for any inconvenience caused to our customers, and we kindly ask for your understanding.
